ITIL and Microsoft’s Operations Framework in Cloud and AI Era: Why Operational Discipline Still Matters
You may be thinking, why write about ITIL and Microsoft’s Operations Framework in 2026? I wrote this article because our technology industry finds itself at another inflection point. IT organizations are aggressively pursuing cloud modernization, automation, and artificial intelligence (AI) initiatives while facing economic pressures, evolving workforce models, and heightened expectations from customers, boards, and […]