No matter how much we try to sidestep this topic, question of “AI taking over human jobs” keeps surfacing in social and professional conversations. In many organizations, senior IT executives keep hearing from their finance teams that they could ‘cut costs’ by reducing headcount and using AI to perform those tasks. However, in my experience, […]
AI Will Not Replace Humans – However These 5 Behaviors Will Read More »
Recently, while researching on another AI topic, I noticed something interesting. Nearly every discussion is centered on AI models, GPUs, data, or prompting techniques, yet very few acknowledged technologies quietly connecting all of these pieces together. It became increasingly clear that every impressive AI capability, from drafting an email to generating an image or retrieving
APIs: A Quiet Glue Behind Every AI Feature We Use Daily Read More »
Listening to conversations about Artificial Intelligence (AI) across different forum, professional and personal, I sometimes find myself concerned about direction of discussion. My concern is not with technology itself. AI represents one of the most significant advancements of our generation and has tremendous potential to improve how we work, create, learn, and solve complex problems.
Using AI as Your Thought Partner, not a Thought Replacement Read More »
You may be thinking, why write about ITIL and Microsoft’s Operations Framework in 2026? I wrote this article because our technology industry finds itself at another inflection point. IT organizations are aggressively pursuing cloud modernization, automation, and artificial intelligence (AI) initiatives while facing economic pressures, evolving workforce models, and heightened expectations from customers, boards, and
I am pleased to announce the upcoming release of my fourth book in the CTRL-ALT series, CTRL-ALT-QA Testing, scheduled to launch on Amazon on July 17, 2026. This book represents our next logical step in a software delivery lifecycle. While software development often receives much of the attention, quality assurance (QA) testing are equally essential
Announcing My New Book: CTRL-ALT-QA Testing Read More »
During a recent conversation with a few seasoned technology professionals, including a Development Manager and a Technical Program Manager, the subject of backlog management surfaced alongside several other operational discussions. As we exchanged field experiences, it became clear that organizations often view backlogs through very different lenses, and those perceptions can lead to unintended consequences.
How to Effectively Manage Backlogs: Turning a Wish List into a Delivery Engine Read More »
Human Mistakes and Automation Bias Smart systems do not eliminate human error, they reshape it. Automation bias describes tendency to over-trust system outputs while ignoring conflicting signals. As system confidence increases, human skepticism often decreases. This creates new categories of failure: Moral Crumple Zones Human operators absorb blame when systems fail, even when their control
Smart Systems, Human Mistakes: Where Automation Meets Accountability Read More »
Over last couple of years, I have noticed an interesting pattern in conversations about Artificial Intelligence (AI). Whether I am speaking with IT executives, project managers, technical program managers, software engineers, or professionals outside information technology industry, discussion often gravitates toward same question: “Will AI replace our jobs?” Debate usually focuses on software developers, analysts,
AI Won’t Replace IT Managers – But It Will Expose Weak Ones Read More »
A recent conversation with IT peers, development managers, engineering leads, and QA leaders surfaced a pattern many have faced repeatedly across projects. If you are an IT executive, TPM, or PM, you have likely encountered a high-pressure moment when a project veers off track and one question dominates: is this a technical debt, or leadership
IT – Tech Debt or Leadership Debt? Where Projects Really Go Off the Rails Read More »
Navigating Human Side of Software Delivery Note: I distinctly remember something a speaker said during an AI forum discussion: “AI is a tool, not a replacement for human judgment.” A few years ago, many organizations IT leadership believed AI would solve one of software engineering’s oldest challenges; delivering more software with less effort. AI promised
Devs vs. Deadlines in AI Era: When Good Code Meets Corporate Pressure Read More »
