No matter how much we try to sidestep this topic, question of “AI taking over human jobs” keeps surfacing in social and professional conversations. In many organizations, senior IT executives keep...

Recently, while researching on another AI topic, I noticed something interesting. Nearly every discussion is centered on AI models, GPUs, data, or prompting techniques, yet very few acknowledged...

Listening to conversations about Artificial Intelligence (AI) across different forum, professional and personal, I sometimes find myself concerned about direction of discussion. My concern is not with...

You may be thinking, why write about ITIL and Microsoft’s Operations Framework in 2026? I wrote this article because our technology industry finds itself at another inflection point. IT...

I am pleased to announce the upcoming release of my fourth book in the CTRL-ALT series, CTRL-ALT-QA Testing, scheduled to launch on Amazon on July 17, 2026. This book represents our next logical step...

Human Mistakes and Automation Bias Smart systems do not eliminate human error, they reshape it. Automation bias describes tendency to over-trust system outputs while ignoring conflicting signals. As...